90 DAY SATISFACTION GUARANTEE
Bower & Branch guarantees customer satisfaction within all product groups. If you are not satisfied with your purchase, you have 90 days from the original date of purchase to request a replacement or online credit. To do so, reach out to a Plant Whisperer by emailing them at firstname.lastname@example.org, calling them at 866-873-3888, or visiting www.bowerandbranch.com to start a live chat. All products from Size AAAA and up are eligible for the 90-Day Satisfaction Guarantee.
THREE-YEAR GUARANTEE ON TREES
Bower & Branch offers a Three-Year Guarantee on all of our trees, sizes A and up. Only the finest and the most experienced growers are awarded the opportunity to grow for Bower & Branch, so we offer the best guarantee available. We also handle, deliver and install our trees through a very select network of the best garden centers that understand proper growing conditions and your unique local climate.
Our trees are grown specifically with you in mind. Your success is our ambition. We offer this remarkable guarantee to give you the confidence that we fully stand behind our trees and services. When you buy a Bower & Branch tree, you are buying the best tree available, grown with no shortcuts that might risk your success. We fully expect that over 98% of our trees will grow and thrive in your landscapes and gardens.
There are multiple steps required that allow us to offer this Three-Year Guarantee to you. Many of these important steps are taken by our growers, who accomplish much of what is required to offer the guarantee well before you make your selections. The success of our trees depends mostly on the quality of growing, from propagation to delivery. The next step is to have only professionals handle, care for, deliver and plant Bower & Branch trees. Not all garden centers qualify for this privilege with Bower & Branch. Those that do have been carefully selected to offer our trees and services, along with supporting care products.
What You have to do
We’ve been guaranteeing our trees for years, and we’ve learned that at-home tree failure usually stems from a number of issues that could easily have been avoided with proper care. Here are four steps you’ll need to take in order to take advantage of our Three-Year Guarantee.
- Use our Elements Plant Food when you plant your tree. This plant food is made up of a special blend of organic materials that improve your soil and empower the trees.
- Use our Elements Watering System on every newly-planted tree during the first full growing year. Our Watering System allows for unique and simple watering that can be reused on many trees and shrubs.
- Use our Elements Composition Planting Mix at the time of planting. This, when coupled with our Elements Plant Food, will get your plants off to a great start.
- Register your tree(s) with us! Simply create an account and register any trees within seven days of pickup, delivery, or installation. It’s that easy. Be sure to provide any necessary information and save any receipts and tree tags. These will be necessary for the guarantee process. For the next three years, we will provide regular care reminders and recommendations from our growers, specifically for your tree(s). Your success is our goal, and today is the best time to get started!
If your tree(s) should fail for any reason during the three-year guarantee period, you will receive a gift card in the amount that you originally spent on the tree.* You can then use this gift card for anything on our website!
* Bower & Branch provides online gift cards in the amount of the original purchase price of the tree(s). The amount does not include any additional costs such as delivery, planting, tax, or any other products or services. Online gift cards can be applied towards any Bower & Branch purchase and have no expiration dates. Bower & Branch does not guarantee tree replacement or availability of any desired product at any time. Cash refunds are not offered. Bower & Branch requires that all original tags and receipts are present when a guarantee request is initiated. The Bower & Branch Three-Year Guarantee only applies to plant material that has been planted in the ground. Container plantings are NOT covered.
At Bower & Branch, we do our best to honor all guarantee fulfillment requests to ensure customer satisfaction. However, we reserve the right to refuse the request if the required guarantee steps were not satisfied. Bower & Branch also reserves the right to deny any guarantee fulfillment request that is made as a result of animal damage, problems with plant hardiness and zone issues, or acts of nature (snow storms, hurricanes, and similar).