Our Cancellation Policy

Once you place an order, our growers immediately start to prepare your tree(s) or plant(s) for shipment. Therefore, cancellation requests must be submitted within 24 hours. Cancellation requests must be made by calling 866-873-3888 and speaking to a Plant Whisperer or emailing us at customercare@bowerandbranch.com. Cancellation requests will only be accepted within 24 hours of the order being placed – after that, we cannot accept cancellation requests. There will be a 10% cancellation fee for any cancelled orders that occur after 24 hours of order placement. 

Our growers individually grade and tag all trees and plants. In the unlikely event that we are unable to fulfill your order as placed, we will contact you immediately. If you are not satisfied with your tree(s) or plant(s) for any reason, please contact us and we will work swiftly to ensure that you are satisfied. Our partnering garden centers can also assist you in resolving any issues. If one of your trees or plants fails and it is eligible for protection under our Three-Year Guarantee, please contact us and we will begin the guarantee fulfillment process. Bower & Branch works to ensure that all customers are fully satisfied with our trees and plants, our partnering garden centers, and our services.