Our Cancellation Policy

Once you place an order, our growers immediately start to prepare your tree(s) or plant(s) for shipment. Therefore, cancellation requests should be submitted as soon as possible. Cancellation requests must be made by calling 866-873-3888 and speaking to a Plant Whisperer. Your issued refund amount will depend on where we are in our shipping process.

 

For orders shipped to a local garden center for pickup:

  • If you request cancellation within 24 hours of placing an order, you will be charged a 15 percent cancellation fee OR a minimum of $10
  • If you request cancellation of an order in pre-shipping status, you will be charged a 30 percent restocking fee
  • If you request cancellation of an order that has already been delivered to your local garden center, you will be charged a 50 percent restocking fee. 

 

For orders shipped directly to your home:

  • If you request cancellation within 24 hours of placing an order, you will be charged a 15 percent cancellation fee OR a minimum of $10. 
  • If you request cancellation of an order in pre-shipping status, you will be charged a 30 percent restocking fee.
  • You cannot request cancellation once your order has left our distribution facility. 

 

For balled & burlapped trees:

  • We cannot accept cancellation requests on balled & burlapped trees. 

 

Our growers individually grade and tag all trees and plants. In the unlikely event that we are unable to fulfill your order as placed, we will contact you immediately. If you are not satisfied with your tree(s) or plant(s) for any reason, please contact us and we will work swiftly to ensure that you are satisfied. Our partnering garden centers can also assist you in resolving any issues. If one of your trees or plants fails and it is eligible for protection under our Three-Year Guarantee, please contact us and we will begin the guarantee fulfillment process. Bower & Branch works to ensure that all customers are fully satisfied with our trees and plants, our partnering garden centers, and our services.