All orders placed through bowerandbranch.com are final. Once your order is placed online, your tree is immediately harvested and prepared for shipment to the certified garden center of your choice.
If for any reason you are not satisfied with your tree upon pickup or delivery, simply contact Bower & Branch and we will work immediately, swiftly and in good faith so that you are satisfied. Bower & Branch certified garden centers are fully authorized and are encouraged to resolve any issues.
All trees are individually graded and tagged per order by our quality control team on the nursery. In the unlikely event we are not able to fulfill your order as received, Bower & Branch will contact you immediately. In the unlikely event where one of our trees fail, contact Bower & Branch and we will begin the process of issuing an online gift card for the amount of the tree. The gift card can be redeemed online through BowerandBranch.com.
Delivery and planting costs are charged at the time of purchase and are not refundable at any time.
We will work to make sure all customers are fully satisfied with our products, our brand members and our services.