Shipping, Returns & Warranty

OUR SHIPPING POLICY

Due to the nature of our products, live gift plants and trees, we make every effort to process and ship your order quickly so you can enjoy them in your home and landscape as soon as possible.

Bower & Branch ships our smaller plants, trees and gifts that fit in a box, via Packaged Home Delivery to the lower 48 United States, all regions. We do not ship any plants or trees to Alaska, Hawaii or any of the US Territories outside of the contiguous United States (*U.S. Territories include American Samoa, Guam, Marshall Islands, Micronesia, North Mariana Islands, Palau, Puerto Rico and the U.S. Virgin Islands.) or international.

Due to their mature sizes our larger trees sizes (A, B, C, D, E, N, M, O, P, Q, R, S) require special handling and delivery processing and ship to your home via our own specialized distribution company trucks to regions A, B and C (*CT, DC, DE, GA, IA, IL, IN, KY, MA, MD, ME, MI, MN, MO, NC, NH, NJ, NY, OH, PA,RI, SC, TN, VA, VT, WI, WV).

Currently we do not ship our larger plants and trees to Regions D, E, F, G, H, I (*AK, AL, AZ, CA, CO, FL, ID, KS, LA, MS, ND, NE, NV, OK, OR, TX, UT, WA).

SHIPPING REGIONS

Bower & Branch Regions

SHIPPING OPTIONS

We’ve made every effort to get your order processed and shipped faster. We try to keep this as simple as possible, the size of the plants you order determines the type of shipping service level that is available to you. Use the table below for additional information on shipping. Keep in mind a size A or larger tree may ship via our Green Glove Service while the other plants on your order in a size AA or smaller may arrive sooner via Packaged Home Delivery.

Service LevelProduct SizeTimelineCost
Packaged Home DeliveryAAAA, AAA, AA5-7 Business DaysNEED COST BREAKDOWN HERE
Green Glove Service –
Curbside Delivery
A, B, C, D, E, F, N, O, P, Q, R, S14-28 Business DaysNEED COST BREAKDWON HERE

 

ANNUAL SHIPPING SCHEDULE

While we provide shipping times and planting maps on all of our product pages, you can also use the map and schedule below to understand the annual shipping schedule and when your new plants and trees will arrive. You always have the opportunity to pre-order your plants and trees to ensure they are available and you receive the best plants and trees our growers have to offer.

USDA HARDINESS ZONE MAP

We utilize the USDA Hardiness zones, plant or tree size and type of plant or tree to determine the best months for transit and success in the landscape.

Bower & Branch Shipping Schedule Map

BOWER & BRANCH GREEN GLOVE SERVICE

DROPSHIP CURBSIDE SERVICE LARGE PLANTS & TREES – SIZE A & LARGER

 

USDA Hardiness ZonesTrees & Fruit Trees
Size A + Larger
Shrubs & Fruit Shrubs
Size A + Larger
2,3Late April thru OctoberLate April thru October
4April thru OctoberApril Thru October
5April thru NovemberApril to Late May,
Stone Fruit to Early May
6Late March thru NovemberLate March thru November
7February thru NovemberFebruary thru November
8February thru NovemberFebruary thru November
9,10January thru NovemberJanuary thru November

 

PACKAGED HOME DELIVERY

PACSHIP PLANTS & TREES – SIZE AAAA & SMALLER

 

USDA Hardiness ZonesTrees & Shrubs
Size AAAA + Smaller
Shrubs & Fruit Shrubs
Size AAAA + Smaller
Perennials, Grasses & Vines
2,3Late April thru OctoberApril to Late May,
Stone Fruit to Early May
Late April thru October
4April thru OctoberApril to Late May,
Stone Fruit to Early May
April thru October
5April thru NovemberLate March to Late May,
Stone Fruit to Early May
Late March thru November
6Late March thru NovemberMarch to Late May,
Stone Fruit to Early May
Late March thru November
7March thru NovemberFebruary to Late May,
Stone Fruit to Early May,
Shrubs: March to Late May
March thru November
8February thru NovemberFebruary to Late May,
Stone Fruit to Early May,
Shrubs: March to Late May
February thru November
9,10January thru NovemberFebruary to Late May,
Stone Fruit to Early May,
Shrubs: March to Late May
January thru November

*Gifts ship in all months available, but may be subject to weather shipping holds as necessary

WEATHER SHIPPING HOLDS

As plant people, we monitor the weather very closely to ensure appropriate temperatures for our plants and trees during transit. If the weather is too hot or too cold we may delay shipping to your state till the temperatures return to a safe level for our plants and trees. We want nothing more than to have your plant or tree arrive in tip-top condition. Our Bower & Branch growers determine the optimal shipping dates and provide approval for shipping notifications.

SHIPPING HOLIDAYS

Bower & Branch package delivery will not be shipping or delivering on the following dates in 2021. Please note shipping estimates will begin the following business day.

New Year’s Day
Easter Sunday
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
New Year’s Day

90 Day Satisfaction Warranty


Bower & Branch strives to achieve 100% customer satisfaction with all plants and trees purchased through our site and any affiliate partners. If within 90 days from the original purchase date you become unsatisfied with your purchase, we will happily replace the tree or plant for you. To do so, please contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting bowerandbranch.com to start a live chat.

Bower & Branch 3 Year Guarantee

Our quality local growers and special handling and delivery process allows us to offer a 3 year guarantee on all size A and larger trees. All that’s needed is to purchase our Elements® Guarantee Bundle for the size plant or tree you are purchasing so you can continue the meticulous care we’ve provided for the plant or tree you are receiving. Your Elements Guarantee Bundle will have all the items you’ll need to ensure the success of your plant or tree in your landscape.

To qualify the process is simple. Just purchase the Elements Guarantee Bundle for the size plant or tree you are offered during checkout and register your tree on the Bower & Branch website. All that’s left is to water, care for and enjoy your new tree. Your Plant Whisperers will make sure your trees are registered for the 3 Year Guarantee once you’ve purchased your Elements Guarantee Bundle and you are added to our care emails to ensure your trees thrive in your landscape.

If for any reason the tree doesn’t thrive in your landscape, provided you’ve purchased the appropriate Elements 3 Year Guarantee Bundle for your tree and registered your purchase on www.bowerandbranch.com, just contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting bowerandbranch.com to start a live chat. Your Plant Whisperer will be able to provide you with an online credit equal to the amount of your original purchase price to be used on the www.bowerandbranch.com website for the purchase price of your tree.

NOTE: We do not provide any cash refunds on 3 Year Guarantee claims or guarantee the availability of an exact size and tree. Guarantee credits can not be used with other promotional codes.

Cancellation Policy

Bower & Branch begins processing your order as quickly as possible – requesting, selecting, and preparing your plant or tree for shipment. Therefore, cancellation requests must be submitted as soon as possible by contracting one of our Plant Whisperers. To contact a Plant Whisperer call 866-873-3888, email customercare@bowerandbranch.com, or visit www.bowerandbranch.com to start a live chat.

All cancellation requests made within 24 hours will be subject to a 10% cancellation fee or a minimum of $10.00. All orders after 24 hours move to a harvest and pre-shipping status. If a cancellation request is made within 72 hours after purchase you will be charged a 25% cancellation fee. No cancellations will be accepted after 72 hours after purchase.

NOTE: Requests can not be processed until a Plant Whisperer is able to speak with you directly. To do so, please contact a Plant Whisperer by emailing them at plantwhisperers@bowerandbranch.com, calling them at 866-873-3888, or visiting www.bowerandbranch.com to start a live chat.